Privacy & Legal Information & Terms – Digifix BD

We may collect certain credentials or personal information from our clients when providing services such as online problem solutions, subscription management, or technical support. This may include:

• Profile access: (when required to solve specific issues)
• Personal details: Name, phone number, email, profile URL, etc.

These details are stored securely only when necessary and are used solely to:

• Provide uninterrupted support
• Quickly locate client records
• Send service updates via SMS or email (e.g., subscription renewal alerts)

We only access your accounts to the minimum extent required to solve the issue at hand. We never misuse, modify, or tamper with any profile data beyond the scope of the requested service.

Your information is never shared, sold, or transferred to any third party under any circumstances.

If a new step or access is required during any process, we always seek your permission first before proceeding. Your trust is our top priority.

We are committed to providing only 100% genuine and officially licensed software subscriptions. Here is how our service model works:

• We exclusively sell and supply 100% genuine and official subscriptions/software. We never deal in cracked, pirated, or non-genuine products.
• For 3rd party software where we have resell permission, we sell them directly to our customers.
• For products where direct reselling is not permitted, we do not sell the product itself -instead, we assist the customer in purchasing it through official channels.
• Since international payment methods (Visa/Mastercard) are not readily available in Bangladesh, we help customers by making the payment on their behalf using our payment methods, or by sharing card access to complete their purchase.
• In such cases, we only charge a service fee for our time, effort, and assistance - we do not profit from the product price itself.
• In every case, the customer receives the official product - whether purchased directly or with our assistance.

We strictly prohibit and do not engage in the sale or distribution of any cracked, pirated, or unauthorized software under any circumstances.

As our products are digital in nature, refunds are handled on a case-by-case basis. Please review the following guidelines:

• Refund may be granted if the product is defective, not as described, or not delivered within the promised timeframe.
• Refunds are generally not available after the product has been accessed, downloaded, or the license key has been revealed.
• Refund requests must be submitted within 24 hours of purchase.
• Orders can be cancelled before delivery or fulfillment. Once delivered, cancellation is not possible.

For refund or cancellation requests, please contact our support team with your order number.

By using our website and purchasing our products, you agree to the following terms:

• You are responsible for maintaining the security of your account credentials.
• You must provide accurate and complete information during registration and checkout.

The following activities are strictly prohibited:

• Reselling, redistributing, or sharing purchased products or license keys without authorization.
• Using our services for any illegal or unauthorized purpose.
• Attempting to reverse-engineer, decompile, or tamper with any digital product.

We reserve the right to suspend or terminate accounts that violate these terms.

We take payment security seriously and use industry-standard measures to protect your financial information:

• We accept payments via bKash, Nagad, Rocket, bank transfer, and online payment gateways (UddoktaPay).
• All transactions are protected with SSL encryption and processed through secure payment gateways.
• We do not store your payment card details or mobile banking PIN on our servers.
• Payment verification is handled by third-party payment processors with bank-grade security.

Our website uses cookies and analytics tools to improve your experience:

• We use Google Analytics (GA4) to understand website traffic and user behavior.
• Facebook Pixel may be used for advertising and conversion tracking.
• Essential cookies are used for authentication, cart functionality, and site preferences.
• You can control cookies through your browser settings. Disabling cookies may affect some website functionality.
• Analytics data is collected anonymously and is not linked to your personal identity.

All digital products, content, and branding on this website are protected by intellectual property laws:

• Digital products are licensed, not sold. Your purchase grants you a personal, non-transferable license to use the product.
• You may not copy, redistribute, share, or resell any purchased product without explicit written permission.
• All website content, logos, and designs are copyrighted and may not be reproduced without authorization.
• Violation of these terms may result in account suspension and legal action.

We believe in transparency about how long we keep your data and your rights regarding it:

• Account and order data is retained as long as your account is active, plus an additional period for legal and business requirements.
• Order records and transaction history are kept for a minimum of 3 years for legal compliance.
• You can request deletion of your account and personal data by contacting our support team.
• Upon account deletion, your personal data will be removed within 30 days, except where retention is required by law.
• You have the right to request a copy of your personal data stored with us.