Terms of Service & Service Conditions

We treat client credentials, operational data, and personal records with strict institutional secrecy:

• Data Collection Scope: We only collect required credentials, server tokens, or contact identifiers (Name, verified WhatsApp/phone number, Email address, domain URL) strictly necessary to fulfill custom engineering or provide technical support.
• Principle of Least Privilege: System or account access is restricted to the minimum operational extent required to resolve the contracted issue. We never extract, modify, or tamper with data beyond the agreed scope.
• Explicit Prior Consent: No server mutation, permission escalation, or new diagnostic step is undertaken without direct prior approval from the client.
• Zero Monetization: Client credentials, business databases, and contact details are NEVER sold, shared, leased, or transferred to third parties. For full details on our data protection practices, please read our dedicated Privacy Policy.

DigifixBD strictly enforces a zero-tolerance policy against pirated, cracked, patched, or unauthorized software:

• Direct Authorized Resale: Products where DigifixBD holds authorized reseller status are fulfilled directly through official vendor portals.
• Volume & Promotional Procurement: To provide competitive regional pricing, our procurement unit sources legitimate enterprise volume licenses, official promotional allocations, and verified regional distribution bundles.
• On-Demand International Procurement: Where local distribution is unavailable in Bangladesh, our team assists customers by completing cross-border transactions through international payment methods. In such cases, fees reflect operational assistance and handling.
• Official Authenticity: Every subscription, license key, or activation credential is verified directly against the respective software vendor’s official licensing servers.

For bespoke digital development, custom applications, and automated workflows:

• Scope of Work (SOW): All custom builds follow mutually agreed milestones and technical architectures defined prior to development kickoff.
• Milestone Deposits: Custom development mandates advance milestone payments (ranging from standard project deposits up to 100% advance, depending on third-party API and infrastructure commitments).
• Inspection & Testing Window: Clients must review, test, and provide sign-off on delivered milestone builds within 7 calendar days of deployment.
• Dedicated SaaS Environments: Specialized SaaS applications or standalone automation platforms engineered by DigifixBD operate under product-specific parameters disclosed within their respective dashboards.

To safeguard operational integrity and protect our engineers from evasive, malicious, or fraudulent actors:

• Credential Stability During Service: When support tasks require temporary system access, clients expressly agree not to alter passwords, invalidate 2FA sessions, or revoke access mid-task without prior operational notice.
• Security Flags: Frequent unauthorized credential changes during active tasks, refusal of basic identity verification, evasive payment delays, or conflicting account ownership indicators will trigger an immediate Security Hold.
• Mandatory Advance Payment or In-Person Execution: Once an interaction is flagged under our risk assessment metrics:
  1. All discretionary trial periods, post-work billing, or installment courtesies are immediately revoked.
  2. The client must either settle 100% of the invoice upfront via authorized banking channels, OR
  3. Execute the agreement via physical in-person verification at our official designated facility.
• Risk-Adjusted Custom Tariffs: DigifixBD reserves full operational discretion to apply risk-adjusted service rates or refuse onboarding entirely for accounts exhibiting hostile or fraudulent behavior.

By utilizing DigifixBD or placing an order, clients agree to:

• Supply authentic, verifiable identity and contact information at checkout.
• Maintain the confidentiality of account credentials generated for platform access.
• Refrain from unauthorized reverse-engineering, decompilation, redistribution, or unauthorized reselling of delivered software or custom builds.
• Abstain from deploying delivered web solutions, scripts, or automations for unlawful, deceptive, or abusive activities.

We maintain enterprise-grade security protocols across all transactional touchpoints:

• Accepted Channels: Payments are processed via authorized MFS channels (bKash, Nagad, Rocket), direct banking transfers, and verified secure online payment gateways.
• Zero Card/PIN Storage: We do NOT store payment card credentials, banking PINs, or verification secrets on our infrastructure.
• End-to-End Encryption: All checkouts are shielded using standard TLS/SSL encryption managed by accredited payment service providers.

To optimize performance, secure client checkout sessions, and evaluate platform efficacy:

• Functional Cookies: We utilize essential session tokens and cookies to maintain active cart state, preserve user login sessions, and prevent fraud.
• Analytics Pixels: Pseudonymous diagnostic telemetry (Google Analytics, Meta Pixel) is deployed strictly to track aggregate page conversions and user journeys.
• Browser Autonomy: Visitors may configure or disable cookies via browser privacy settings; core checkout remains functional without secondary marketing cookies.

All brand elements, customized software modules, visual identity, and written guides displayed across DigifixBD are the exclusive intellectual property of DigifixBD or its licensing partners:

• Third-Party Trademarks: Product names, brand logos, and software titles (e.g. Adobe, Microsoft, Canva) are the registered trademarks of their respective owners and are referenced solely for authentic product identification.
• Customer IP Ownership: Clients retain 100% full intellectual property ownership of bespoke code, proprietary assets, and databases developed specifically for them under custom contract deliverables upon final payment settlement.

We preserve customer records transparently and provide complete user autonomy over personal data:

• Account Data: Order records and delivery references are retained as required by financial record-keeping standards and to honor ongoing warranty claims.
• Right to Erasure: Customers may request full account anonymization or deletion of contact records at any time by contacting our support desk at [email protected] or via WhatsApp. Verified requests are fulfilled within 30 days.